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Latest News

PROPOSED CHANGES TO APPOINTMENT SYSTEM

We implemented a telephone triage system in September 2016 in order to offer more GP contacts per day. It has increased the number of patients every GP can deal with a day, however we have been reciving an increasing number of complaints relating to patients waiting up to 12 hours for a call back. This is due to the ever increasing workload. We have also identified that more complex patients are not recieving the same level of service.

In line with the wider NHS we need to offer more for less, and cannot employ more staff. Therefore we are reviewing how many of our processes work including the appointment system, and would love to hear our patients opinion. Please email us at SHECGG.AvenueMC.nhs.net with your thoughts and comments.

As a starting measure from 12th February 2018 it will be highly unlikely you will be able to get a same day call back if you contact us after 11am for a non-emergency issue.

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PPG looking for interested patients -PATIENT PARTICIPATION GROUP

We wish to re-establish our PPG and are looking for patients who are interested. Our first topic is to discuss any proposed changes and what we are doing to manage demand. If you are interested please email us at SHECCG.AvenueMC@nhs.net or call the practice and leave a message for the Practice Manager Lynsey Hughes

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