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We are currently undertaking a survey to understand what our patients want from the GP system which closes at Easter.

Our appointment system currently works in the following ways:-

  • Sick note requests can be booked in advance for those having a previous sick note about to run out.
  • All but 1 GP have a list of patients to deal with. Approx 95% of these patients will be patients that have called for an appointment that day. The GP's will prioritise calling back patients with more urgent issues, meaning those with less urgent queries may not hear from the GP for several hours. Most of the patients can be dealt with over the phone i.e medication changes meaning the GP's now deal with more patients than they previously did in a day. They will need to bring a percentage of these patients in to be seen that day. Once the sots are full, we will not accept anymore routine appointments
  • 1 GP will be on-call. This GP will deal with everything urgent including home visits, although the visits will be spilt amongst the GP's. They will also deal with the medication reviews and sick notes. This list does not close for urgent issues until the practice closes.
  • The Nurse Practitioners see approx. 25 patients with acute issues every day that traditionally would have been seen by a GP. Once the slots are full no more pts will be accepted.
  • Our nurses/HCA's and Phlebotomists deal with blood tests and reviews these are all pre-bookable
  • The number of appointments varies due to differing demand in the week but to give you an idea there are approx. 150 GP/NP appointments on a Monday + sick notes + medication reviews

In line with the wider NHS we need to offer more for less, and cannot employ more staff. Therefore we are reviewing how many of our processes work including the appointment system, and would love to hear our patients opinion. Please complete our online survey to tell us how you'd like the appointment system to work by clicking HERE

As of 26th February we are operating an on-call system. You can still request to speak to a DR of choice, but if they are on-call you they will not be dealing with routine queries that day. So you can either speak to a different GP on that day, or wait and speak to your GP of choice when they are not on-call.

Please note as described we have a finite amount of non-urgent appointments so the later you call the less likely you are to get a same-day non-urgent call back



Please be aware there has been a reported Diphtheria outbreak in Sheffield and the wider South Yorkshire. We will be contacting  the parents who have not had their younger children vaccinated to make them aware of the risk. If any children or adults have not been vaccinated- please contact the surgery and arrange vaccination



The NHS has released new guidance for 2018 winters flu jabs. In order to offer improved protection, over 65's will be given a vaccine which protects against even more strains of the virus. The under 65 vaccine we offer is also being enhanced. In order to acquire these improved vaccines we are going to be slightly later in offering flu clinics. We will keep you up to date as we open flu clinics


Getting out into the community

Over the coming months we are ensuring our services are engaging more with the community. Please see our newsletter and noticeboards in practice, to find out about all the activities (mainly free) available in the locality for you to access.



PPG looking for interested patients -PATIENT PARTICIPATION GROUP

We wish to re-establish our PPG and are looking for patients who are interested. Our first topic is to discuss any proposed changes and what we are doing to manage demand. If you are interested please email us at or call the practice and leave a message for the Practice Manager Lynsey Hughes

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