SEEKING PATIENTS TO INFLUENCE THE PRACTICE
We are seeking patients to join our patient participation group (PPG). You would only need to commit a few hours a year. The aim of this group is to help us to understand what patients want and to influence our future decision making. The next PPG is on the 1st April, please let us know if you'd like to be there!!
If you are interested please email sheccg.AvenueMC@nhs.net
DIABETES HEALTHY EATING TRAINING
On Tuesday 5th March, we offered a drop in smear session for anyone due a smear to coincide with the national Cervical Smear Awareness campaign. It was a roaring success with smears being delivered to 8 women, 1 of whom had not had a smear for over a decade. If your smear is due please do not forget to book in. Women deliver this service, and we all know it can be a bit embarrassing, but it really does save lives.
OPT IN FOR TEXT REMINDERS AND UPDATES
Changes in data rules mean that if you do not tell us you wish to continue receiving text reminders and messages you will not receive any future texts. Please text OPTIN to 07800000199 if you would like to resume this service.
A quick reminder on how the appointment system works:-
We offer pre-bookable appointment upto 2 weeks in advance via the phone or over the internet (please sign up if you want to use this service). Approximately half our appointments will be available for every GP BUT the on-call doctor on every day BUT Thursday.
You can book call backs with GP's for medication reviews and other quick queires about letters etc.. in advance. We do not use these slots for complex issues or diagnosis as they are 5 minutes in length.
You can call on the day to be booked in on the day and your condition will depend whether this is with a nurse practitioner or GP. These fill up fast though and are usually gone by 9am.
You can go to the extended access service at Sloans and see a GP from this or another local GP practice (shifts are rostered.) These service run from 6pm-10pm weekdays and all day to 10pm on the weekends. Please call us to book.
The final option, if you have an urgent issue is to have the on-call GP call you back. This GP deals with anything that is urgent and so can deal with upto 50-60 patients a day. Therefore you will only be booked in with this GP as a last resort. We will not book you with them for non-urgent issues such as :-
Wanting a referral
Wanting a new pain medication
With a 2 week old red rash on your leg
Wanting over the counter medications issuing on prescription as money is tight
Issues that will be booked in urgent slots are things like:-
Hospital/ hospice/District nursing urgent issues
Children with uncontrolled temperatures
Urinary tract infections
Shortness of breath
The normal slots are not endless and when they become full reception will not be able to book you an appointment. We all our patients at one practice or another so understand your frustration if you cannot get an appointment that you want, but after the routine slots are full, patients are prioritised, and we will not tolerate abuse.
If you struggle to get out in bad weather- please let us know and we will aim to issue prescriptions early when bad weather is due so that you have it in advance and do not need to venture out in the snow.
Getting out into the community
Over the coming months we are ensuring our services are engaging more with the community. Please see our newsletter and noticeboards in practice, to find out about all the activities (mainly free) available in the locality for you to access.
Greenhill Library and St Peters Church offer coffee mornings and other activites including computer access.
PPG looking for interested patients -PATIENT PARTICIPATION GROUP
We wish to re-establish our PPG and are looking for patients who are interested. Our first topic is to discuss any proposed changes and what we are doing to manage demand. If you are interested please email us at SHECCG.AvenueMC@nhs.net or call the practice and leave a message for the Practice Manager Lynsey Hughes