As of 1st August 2019 the Partners at Meadowgreen Health Centre will also become Partners at The Avenue Medical Practice, Greenhill.
Dr Nakul Hegde (of The Avenue Medical Practice) will also become a Partner at Meadowgreen Health Centre.
Dr Curran will continue to work at The Avenue Medical Practice as a Salaried GP.
There will be no change to service provision or access to appointments. The two Practices will continue to be run independently of each other as they are now.
However, a formal merger process will begin which will lead to the two Practices merging in approximately 12 months’ time. The Practice will then operate from both Jordanthorpe Health Centre and The Avenue Medical Practice, giving patients the choice of where they would like their appointment.
The Partners at Meadowgreen Health Centre/The Avenue Medical Practice will be as follows:
Dr Deborah Turner
Dr David McAllister
Dr Mairead Knox
Dr Carl Egdell
Dr James Gray
Dr Nakul Hegde
Dr Sophie Rawlings
We would very much appreciate your understanding during this process, but should you have any concerns, please contact The Avenue Medical Practice.
PPG SIT IN RECEPTION
In May a PPG member (with DBS checks in place) sat in reception to see what happened. They prepared the following statement on what they saw in their own words, which we thinks highlights the issues staff face every day. We'd like to thank the PPG member for taking the time to sit in and read the statement;-
'I recently joined the Patient Participation Group at the surgery after seeing an advert on the website. I went along to a meeting with staff and following that, I asked if I could shadow some of the Reception staff to get a feel of what it really is like.
I arrived at 8.10am on my day off, Monday, expecting it to be busy but it was so much busier than I expected. There had been 20 people waiting before the doors had even opened!
I sat in the “phone “ rooms where 3 staff members were answering phones – the lines were ringing non stop. All the staff were unflappable, polite, efficient and flexible – swapping to cover reception when an emergency meant a staff member had to go to the chemist to pick up an item of medical equipment for a patient. They were talking to patients, making appointments on the computerised system, checking prescriptions, answering emails from the GP’s – and didn’t even get the chance to finish drinks a colleague had made for them.
I work in a busy office and years ago , worked on reception for the Housing Department at the Council- so am used to working in a pressured environment but I found it hard to concentrate – and the staff just carried on.
All the GP appointments for the day were gone by 8.40am – so the staff then had start explaining to patients what the alternatives were.
I left the surgery at 9.15 with a much clearer understanding of what it’s like on the other end of the phone when I ring to make an appointment – and I didn’t even sit on the reception desk.
The visit reinforced my love for the NHS and the care and support it gives, particularly for our most vulnerable people. It also made me think seriously – the next time I’m thinking of ringing the surgery for an appointment – are there alternatives to seeing a doctor? Visit the local chemist and see the pharmacist first? Ask to see a Nurse Practitioner? Visit the Walk In clinic close to my work? Or ask for a late evening appointment at the Sloan Medical Centre?
I know that speaking to staff that people not attending their appointments is an issue – which wastes GP’s time and prevents other people taking their place. If you don’t need your appointment, please ring the surgery and cancel and help other people in our community who may need it more.
And finally, thanks to all the staff for making me so welcome on a busy Monday morning! '
SEEKING PATIENTS TO INFLUENCE THE PRACTICE
We are seeking patients to join our patient participation group (PPG). You would only need to commit a few hours a year. The aim of this group is to help us to understand what patients want and to influence our future decision making. The next PPG is on the 1st April, please let us know if you'd like to be there!!
If you are interested please email sheccg.AvenueMC@nhs.net
Carers week is 10th-16th June 2019. If you are a carer for a friend or family member please let the practice know so that we can ensure we meet your health needs. There are a range of events happening Carers week programme, for adults carers please click here for more info. If you are a young carer aged 8-25 please click here.
On Tuesday 5th March, we offered a drop in smear session for anyone due a smear to coincide with the national Cervical Smear Awareness campaign. It was a roaring success with smears being delivered to 8 women, 1 of whom had not had a smear for over a decade. If your smear is due please do not forget to book in. Women deliver this service, and we all know it can be a bit embarrassing, but it really does save lives.
OPT IN FOR TEXT REMINDERS AND UPDATES
Changes in data rules mean that if you do not tell us you wish to continue receiving text reminders and messages you will not receive any future texts. Please text OPTIN to 07800000199 if you would like to resume this service.
A quick reminder on how the appointment system works:-
We offer pre-bookable appointment upto 2 weeks in advance via the phone or over the internet (please sign up if you want to use this service). Approximately half our appointments will be available for every GP BUT the on-call doctor on every day BUT Thursday.
You can book call backs with GP's for medication reviews and other quick queires about letters etc.. in advance. We do not use these slots for complex issues or diagnosis as they are 5 minutes in length.
You can call on the day to be booked in on the day and your condition will depend whether this is with a nurse practitioner or GP. These fill up fast though and are usually gone by 9am.
You can go to the extended access service at Sloans and see a GP from this or another local GP practice (shifts are rostered.) These service run from 6pm-10pm weekdays and all day to 10pm on the weekends. Please call us to book.
The final option, if you have an urgent issue is to have the on-call GP call you back. This GP deals with anything that is urgent and so can deal with upto 50-60 patients a day. Therefore you will only be booked in with this GP as a last resort. We will not book you with them for non-urgent issues such as :-
Wanting a referral
Wanting a new pain medication
With a 2 week old red rash on your leg
Wanting over the counter medications issuing on prescription as money is tight
Issues that will be booked in urgent slots are things like:-
Hospital/ hospice/District nursing urgent issues
Children with uncontrolled temperatures
Urinary tract infections
Shortness of breath
The normal slots are not endless and when they become full reception will not be able to book you an appointment. We all our patients at one practice or another so understand your frustration if you cannot get an appointment that you want, but after the routine slots are full, patients are prioritised, and we will not tolerate abuse.
If you struggle to get out in bad weather- please let us know and we will aim to issue prescriptions early when bad weather is due so that you have it in advance and do not need to venture out in the snow.
Getting out into the community
Over the coming months we are ensuring our services are engaging more with the community. Please see our newsletter and noticeboards in practice, to find out about all the activities (mainly free) available in the locality for you to access.
Greenhill Library and St Peters Church offer coffee mornings and other activites including computer access.
PPG looking for interested patients -PATIENT PARTICIPATION GROUP
We wish to re-establish our PPG and are looking for patients who are interested. Our first topic is to discuss any proposed changes and what we are doing to manage demand. If you are interested please email us at SHECCG.AvenueMC@nhs.net or call the practice and leave a message for the Practice Manager Lynsey Hughes