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The 111 Service

111 is a new telephone number to make it easier for you to access local health services.

You should use the number when its not a 999 emergency but you need medical help fast.Calls to 111 are free, including mobiles, 24 hours a day.


If you phone the Avenue Medical Practice, and we are closed, you will hear a message informing you of which out of hours number to phone if you require urgent medical assistance.

The message you will hear is as follows:-

If you are ringing in the evening between 6.30pm and 8am or calling over the weekend, and you require urgent medical assistance, hang up and call 1 1 1.

If you are ringing between 8am and 6.30pm weekdays, and we are closed, hang up and call 01143051411if you require urgent medical assistance.

More information about 111 can be found at


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website